ServiceNow turns Moveworks agent grades into training rewards

Reusing evaluated agent grades as training rewards could improve enterprise agent reliability.

ServiceNow wants Moveworks agent grades to become training rewards, using multi-turn simulations that score each tool call and final system state. It also takes aim at CRM switching costs with its Autonomous CRM Engine.

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Read it at RuntimeWire →

Coverage: 2 sources, in order

1. 12 Nov 05:31 RuntimeWire Read the article →
2. 12 Nov 13:00 diginomica Read the article →

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